Delivery and Refund Policy

Shipping and Delivery

We currently deliver within Singapore only, and have a lead time of 3 working days.

Do note: The delivery lead time for all orders made (incl. weekends and public holidays) will start on the next earliest working day. For example, if an order is placed on Friday and the following Monday is a public holiday, the delivery lead time will start on Tuesday and arrive latest by Thursday. That being said, we strive to deliver all orders as quickly as we can, well within the 3 working day time frame. Moving forward, we will strive to offer same day delivery as the business grows.

It is important to note that the recipient of the alcohol must be of legal drinking age and may be required to provide identification upon delivery.

Returns and Refunds

At Old Moon Spirits, we strive to provide our customers with the highest quality of products. We understand that sometimes, despite our best efforts, products may have slight defects that are beyond our control. It is quite common for such products to have minor imperfections e.g., small scratches on the label, slightly dented/creased boxes etc.

Given the nature of our products, we have a refund policy in place to ensure customer satisfaction. However, please note that this policy does not apply to products with slight defects of a reasonable degree stated above, which are beyond our control.

For all other cases, our refund policy is as follows:

If you receive a damaged or defective bottle with its packaging severely damaged, or its quality and safety of the spirit within compromised, please contact us via email or mobile (contact page) within 48 hours upon receipt of delivery and we will seek to first replace the damaged product with a new product (same SKU). In the event where that is not possible, customers can choose to either get a replacement of the same value (different SKU) or get a full refund.

The following refund policy terms apply:

1. Eligibility: To be eligible for a refund, you must meet the following criteria:

  • The product must be in its original packaging and in unused condition.
  • You must provide proof of purchase, such as an order number or receipt.

2. Refund Process: If you meet the eligibility criteria, we will guide you through the refund process. Please note that refund cases filed after 48 hours upon receipt of delivery are no longer eligible for refunds.

3. Non-Refundable Items: The following items are not eligible for a refund:

  • Products with slight defects that are not in our control.
  • Products that have been opened or used.
  • Gift cards or promotional items.

*For slight defects that you wish you contest, let us know, we will try to do what we can and find a middle ground!*

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

At Old Moon Spirits, we value our customers and their satisfaction. We are committed to ensuring a positive experience with our products, and our refund policy is designed to uphold that commitment.

What's On

  • 4 April 2025: [Uncharted Spirits] Merry Go Round Pop-up (Grappa x Eau de Vie x Cognac by the Dram)

    Explore obscure spirits at Siglap's favourite neighbourhood bar, Merry Go Round, a quality-first bar stocking wines, beers and spirits that you hardly see anywhere else, emphasizing on unique options and experiences. Old Moon Spirits is offering a one-day exclusive menu of Grappas, Eau-de-Vie and artisan cognac. Come drink, eat and enjoy these seriously underrated spirits!

  • 29 March 2025: [On the Rum!] Mutt Motorcycles Pop-up (Haitian White Rums by the Dram)

    Come explore motorcycles, meet the awesome community and have some craft white rums! Soak in the Saturday Joo Chiat vibes with drinks and great music (DJ onsite!).

  • 28 March 2025: [On the Rum!] Mutt Motorcycles Tasting Session (Haitian White Rums) [Mutt Motorcycle Members Only]

    A night of adventure with 5 delicious white rums from Haiti - each uniquely and so unapologetically different from other spirits. These rum expressions are bold, intense, passionate you fall thoroughly in love with them! Old Moon Spirits sets out to convert biker fans to rum fans, debunking once and for all that rums are at best mixing spirits. (Disclaimer: Do not do both at the same time.)

Past Events

  • 27 February 2025: Sensory Indulgence II (Kanosuke x Asaka x Patisserie Pairing)

    What happens when Japanese Whiskies and Fine Patisseries meet? A pleasant treat to your senses is not an understatement at all. Here, we lay claim to our belief that spirits and tarts make an awesome duo.

    More Info 

  • 1 March 2025: La Saigon Cafe Pop-up (Craft Rums by the Dram)

    Ready to rethink rum? Come try out this limited drinks menu featuring craft rums from Haiti and Jamaica!

    From bold, tropical flavors to rich, earthy notes, these gems will completely transform how you see this iconic spirit, and they make the perfect post meal drink after you have fulfilled your food cravings at La Saigon cafe.

    More Info 

  • 27 November 2024: Sensory Indulgence I (Rum x Mezcal x Patisserie Pairing)

    Ever wondered if desserts and spirits can be a thing? What unique experiences can artisan spirits bring to food pairings that is different from wines and bubbles we all already love? Join us in a night of elegant indulgence at Tarte by Cheryl Koh, accompanied by a bespoke tasting of spirits by Old Moon Spirits.

    Here, we explore a selection of 4 sweet and savoury choices each accompanied by a complementary spirit!

    More Info